These Terms and Conditions of Sale (“Terms of Sale”) constitute a legally binding agreement («Agreement») between you and NutraQ Inc., a limited liability company with its corporate office located at, NutraQ Inc, 6112 E Calle Del Sud, Scottsdale, AZ, 85251 (hereinafter “Company,” “our,” “we” or “us”). This Agreement governs your purchase of the Oslo Skin Lab™ Product (“Product”) from this website. By purchasing the Product, you agree to be bound by, and become a party to, this Agreement.
PRIOR TO PURCHASING A PRODUCT ON THIS SITE, PLEASE READ THIS DOCUMENT CAREFULLY! If you do not agree to the terms of this Agreement, do not click on the “I accept” button and abandon your purchase of the products.
THE TERMS OF USE AND PRIVACY POLICY. The Terms of Use and Privacy Policy for our website, available on the Site, are incorporated into this Agreement by reference.
1. ONLINE STORE
This Agreement governs the terms of sale and your purchase of Products through our website, including both the Home Page and the online shop located at https://osloskinlab.com (collectively, the 'Site').
2. USE OF SITE FROM JURISDICTION OUTSIDE THE UNITED STATES
We make no representation that the Products described or offered on this Site are appropriate or available for purchase in jurisdictions outside the United States, or that this Agreement complies with the laws of any country outside the United States. Users of the Site residing outside the United States do so at their own initiative and risk and are responsible for complying with all applicable laws and regulations. You agree not to access the Site from any location or territory where its contents are illegal and that you and not us, are responsible for compliance with all applicable laws and regulations in the jurisdiction in which you reside.
3. PURCHASES
To make a purchase on this Site, you must be at least 18 years old or the age of majority in your jurisdiction. When making a purchase, you may be asked to provide certain information to process the order, including, but not limited to, credit card details, billing address, and shipping information.
By making a purchase, you represent and warrant that:
(i) you have the legal right to use any payment method associated with the Purchase;
(ii) the information you provide is accurate, complete, and up-to-date; and
(iii) your purchase of the Products is for your own personal use, and you agree that you will not resell any Product.
4. PRICING
The price of products, services, and shipping charges will be displayed at the time of purchase. You are responsible for paying the total amount, including shipping, handling, and applicable taxes, before your order is processed.
Prices and promotions are subject to change. Any updates will be clearly communicated at the time of order. For subscription products, you will be notified of price changes in advance and given the option to cancel. If you choose not to cancel, the updated price will apply to future deliveries.
We reserve the right to modify, suspend, or terminate promotions or offers due to unforeseen events, such as technical issues, supply disruptions, or natural disasters.
5. SUBSCRIPTIONS
We offer an automatically recurring subscription service (“Subscriptions”) for products purchased through our website. Subscribers receive 30% off recurring deliveries, with the potential for personalized discounts on their first order. The following Terms and Conditions (“Terms”) govern your participation in Subscriptions. By subscribing and placing an order, you acknowledge and accept these Terms (including the terms in this Section) and agree to be bound by them.
Subscription Details
Your subscription begins as soon as your initial payment is processed. It will automatically renew every 4 weeks, and you will continue to be charged for each recurring delivery until you cancel. You authorize Oslo Skin Lab or our third-party payment processor to securely store your payment method and automatically charge it for subscription orders. Each delivery will be charged at the current product price, less your subscription discount (30%), plus applicable taxes and shipping fees.
If your payment method fails, your subscription will be paused, and you will need to contact customer service to update your payment details and reactivate your subscription.
Cancellation Policy
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNTIL YOU CANCEL.
You have a 14 day right to change your mind and cancel when you first purchase the subscription. To cancel your subscription, please contact our customer service team by email or phone. If you have an ongoing subscription, we recommend contacting us at least five (5) business days before your next scheduled shipment to ensure the cancellation is processed in time. If you cancel within five (5) business days of your next shipment, the cancellation will apply to subsequent deliveries, and payments already processed are non-refundable.
For assistance with your subscription, including cancellations or payment updates, please contact our customer service team via email or phone.
6. PAYMENTS
By placing an order, you authorize the Company to charge the listed purchase price, along with shipping, handling, and applicable taxes, to the credit card or bank account provided during checkout. It is your responsibility to notify us of any changes to your payment details, including credit card numbers, expiration dates, or bank account status.
If any payment made to us is reversed, you agree to repay the amount immediately upon our request. Questions regarding charges must be submitted to the Company’s billing department within 90 days of the end of the billing period in question. Charges older than 90 days are not eligible for review, reversal, or refund.
You confirm that:
(a) the credit card, debit card, or bank account information you provide is accurate and complete,
(b) your bank or credit card company will honor all charges, and
(c) you will pay for your purchases at the prices in effect at the time of your order.
If your payment is declined, you remain responsible for completing the purchase.
7. TAX
You shall be responsible for all sales, use and other taxes and all applicable duties, levies and export fees and similar charges imposed by any federal, state or local government entity with respect to your purchase of Products. These amounts will be added to your total checkout, and you authorize us to charge such due amounts in addition to the amounts set forth above.
8. RISK OF LOSS
Ownership and responsibility for the products transfer to you upon delivery. Please inspect your items upon receipt and report any issues promptly so we can assist you.
9. SHIPPING INSTRUCTIONS
We will ship Products to the address you enter in our Online Shop order form using the shipping method you select. Shipping rates and details, including any special offers, are provided in our Online Shop for your review prior to placing your order.
10. PACKING AND HANDLING
All Products ordered by you shall be packed in accordance with our standard practices. We will not accept and cannot accommodate any special requests for custom containers, packing, crating, boxing or bundling.
11. RETURN POLICY
If you are not completely satisfied with your purchase, we will gladly issue a refund for the product price (excluding shipping costs). To initiate a refund, please return any remaining product to our 3PL partner, MasonHub, at the following address:
MasonHub, Inc.
175 Logistics Dr, Ashley, PA 18706
If available, include a copy of your packing slip with the return. Otherwise, please provide a note with your contact information. Returns must be received within 14 days of purchase to qualify for a refund.
12. PRODUCT WARRANTY
Company hereby represents and warrants (the “Limited Warranty”) that Products shall conform to their applicable label, at the time title of the Product passes to you. COMPANY HEREBY DISCLAIMS ALL OTHER WARRANTIES REGARDING THE PRODUCTS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.
13. LIMITED LIABILITY. COMPANY’S LIABILITY TO YOU IS LIMITED
Company will, as its sole liability and as your sole remedy for any alleged failure of the Product to meet the Limited Warranty, replace or refund your full purchase price of the Product. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH ANY BREACH OF THE LIMITED WARRANTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, COMPANY IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. SOME STATE JURISDICTIONS MAY NOT ENFORCE ALL OF THESE LIMITATIONS, AND ONLY THE LIMITATIONS THAT ARE LAWFULLY APPLIED TO YOU IN YOUR JURISDICTION WILL APPLY.
14. TRADEMARKS, BRANDS
You specifically recognize that all intellectual property rights to the Product including trademarks belong to NutraQ AS, Sjølyst plass 3, 0278 Oslo, Norway (“NutraQ”), or are licensed to the Company. You may not obtain, or try to obtain or register, for yourself or any third party or entity, anywhere in the world any trademarks or trade names identical or confusingly similar to NutraQ’s trademarks.
15. APPLICABLE LAW; JURISDICTION; DISPUTE RESOLUTION AND CLASS WAIVER
All questions concerning the construction, validity, enforcement and interpretation of this Agreement shall be governed by and construed in accordance with the laws of the State of Florida and the State of California, without giving effect to any choice of law or conflict of law. To the fullest extent permitted by law, you and Company agree to arbitrate any controversy, claim or dispute arising out of or in any way related to this Agreement, including but not limited to claims based on contract, tort, negligence, statutory or regulatory provisions. If, for whatever reason, any term or condition in this Agreement is found to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. Any claim or cause of action arising out of or related to use of the Online Shop, or to this Agreement or to the Products must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this Agreement and any notice given in electronic form relating to this Agreement will be admissible in any arbitration proceeding, subject to the same conditions as other business documents and records originally generated and maintained in printed form.
16. EACH PARTY IS GIVING UP ITS RIGHT TO SUE IN COURT AND TO HAVE ANY CONTROVERSY, CLAIM OR DISPUTE HEARD BY A JUDGE OR JURY
YOU AND COMPANY EXPRESSLY AGREE TO ARBITRATE ANY CONTROVERSY, CLAIM OR DISPUTE ARISING OUT OF OR IN ANY WAY RELATED TO THIS AGREEMENT. THIS AGREEMENT TO ARBITRATE ALSO APPLIES TO THRESHOLD ARBITRABILITY ISSUES, INCLUDING ISSUES RELATED TO WHETHER THE AGREEMENT IS UNCONSCIONABLE OR ILLUSORY AND ANY DEFENSE TO ARBITRATION. YOU ALSO AGREE THAT ANY ARBITRATION MAY ONLY BE BROUGHT IN YOUR AND OUR INDIVIDUAL CAPACITIES, NOT AS A CLASS, PURPORTED CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL OR ENTITY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
The mutual promise made by you and us to arbitrate any and all disputes, and to do so on an individual basis, rather than to litigate before the courts, provides the mutual consideration for this Agreement to arbitrate. Either party may exercise the right to arbitrate by providing the other party with written notice of any claims forming the basis of such right in sufficient detail to inform the other party of the substance of such claims. In no event shall the request for arbitration be made after the date when institution of legal or equitable proceedings based on such claims would be barred by the applicable statute of limitations.
Unless you and Company otherwise agree in writing, the arbitration will be conducted in the county where you reside by a single neutral arbitrator and in accordance with the then current rules for resolution of disputes of the American Arbitration Association (AAA) (available on line at www.adr.org). The parties are entitled to representation by an attorney or other representative of their choosing. The parties agree to abide by and perform any award rendered by the arbitrator. The arbitrator shall issue the award in writing and therein state the essential findings and conclusions on which the award is based. Judgment on the award may be entered in any court having jurisdiction thereof.
Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules.
17. WAIVER
No waiver of any breach of any provision of this Agreement shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
18. MISCELLANEOUS
You may not assign this Agreement without the prior written consent of Company, but Company may assign or transfer this Agreement, in whole or in part, to another entity, without consent from you.
The section titles in this Agreement are for convenience only and have no legal or contractual effect.
Notices to you may be made via either email or regular mail. Company may also provide notices to you of changes to this Agreement or other matters by displaying notices or links to notices generally on the site. This Agreement, including the Terms, constitutes the entire agreement between you and Company regarding the subject matter hereof.
19. MODIFICATIONS
Company may, in its sole discretion and without prior notice, (a) revise this Agreement; (b) revise the labelling or modify the ingredients or formula of any Products; and (c) discontinue the Site or any Products at any time. Company shall post any revision to this Agreement to the Site, and the revision shall be effective immediately on such posting. You agree to review this Agreement and other online policies posted on the Site periodically to be aware of any revisions. You agree that, by continuing to use or access the Site following notice of any revision, you will abide by any such revision.
ACKNOWLEDGEMENT. BY CLICKING ON THE “I ACCEPT” BUTTON AND COMPLETING YOUR PURCHASE IN OUR ONLINE SHOP, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ENTER INTO AND BE BOUND BY IT.